Charles D. Kelly Jr.Senior Vice President
Chief Technology and Operations Officer
Charles is the Senior Vice President, Chief Technology and Operations Officer at ECCU. Serving as a member of the credit union’s executive leadership team, he oversees all aspects of ECCU’s technology systems, software, vendors, and platforms, as well all operations areas of the credit union including Commercial and Consumer Loan Servicing, Electronic Payment Processing, Transaction Services and Fulfillment.
With more than twenty-five years of executive leadership experience in both technology and operations, Mr. Kelly positions his business acumen, propensity for driving operational efficiencies and deep technology roots to improve business capabilities. Mr. Kelly’s key focus is to prepare ECCU for its digital transformation and significant member growth by leveraging technology to deliver self-service capabilities and drive operational efficiencies resulting in effective team performance and improved member satisfaction. Prior to his current role, Mr. Kelly served as Senior Vice President, Technology Executive at Bank of America where he was responsible for end-to-end business transformation and technology delivery. At Bank of America, he focused on customer interactions and lead innovations for all aspects of software delivery across consumer banking specialty servicing.
Before Bank of America, Mr. Kelly was Senior Vice President at Countrywide Bank, where he was responsible for technology and operations which included risk management, technology and operations for three wholly-owned subsidiaries of Countrywide. Mr. Kelly also worked at Glendale Federal Bank, where he was a senior software developer and project team lead that launched an advanced investor accounting system and other major technology advancements.
Mr. Kelly majored in economics at California State University Fullerton, earned a Bachelor of Science degree majoring in Information Systems at DeVry University and earned an MBA from Keller Graduate School of Management. Additionally, he successfully completed the Technology Executive Leadership program from Scheller College of Business at Georgia Tech University.