Contact

Whether by phone, email, mail, or in person, we’re here to serve as your banking resource.

EMAIL

Prospective members: solutions@eccu.org or How can we help you? online form
Consumer members: memberservice@eccu.org
Ministry members: ministry@eccu.org

Important reminder: Members agree to not send complete account number(s); Visa® credit card or Visa® Gold check card number(s); or Social Security number(s) or tax identification number(s) when electronically corresponding with ECCU.

PHONE

877.545.0755 – Toll-free for Prospective Members (United States and Canada)
800.634.3228 – Toll-free for Members (United States and Canada)
714.671.5700 – Local
714.671.5705 – International
714.671.5775 – Fax

Consumer banking: Select Option 3
Ministry banking: Select Option 2

Phone Hours
Monday through Friday, 6:30 a.m. – 4:30 p.m. (Pacific Time)
Closed Saturday and Sunday
After hours, please leave a detailed message.

Phone**Link (24-Hour Telephone Account Access)
800.540.LINK (5465) – Toll-free (United States and Canada)
714.671.5701 – International

Report a Lost or Stolen Card

Debit Card
888.241.2510 – Domestic
909.941.1398 – International

Credit Card
800.VISA.911 – Domestic
727.570.4849 – International

Mailing Addresses

Standard Mailing Address
(This address is for general banking correspondence, including applications and agreement updates.)
ECCU
P.O. Box 2400
Brea, CA 92822-2400
USA

Bank-By-Mail Deposit Address
ECCU
P.O. Box 62940
Colorado Springs, CO 80962
USA

ECCU Supervisory Committee
ECCU
Attn: Supervisory Committee
P.O. Box 2400
Brea, CA 92822-2400
USA

Street Addresses

You may use FedEx or UPS to mail to the addresses below. However, for the fastest processing, please send regular mail to the post office boxes listed above.

Southern California Headquarters
ECCU
955 West Imperial Highway
Brea, CA 92821-3815
USA

Colorado Springs Regional Office
ECCU
9240 Explorer Drive, Suite 101
Colorado Springs, CO 80920-5001
USA

IN-PERSON

Southern California Headquarters
Monday through Friday, 9:30 a.m. – 4:30 p.m. (Pacific Standard Time)

Colorado Springs Regional Office
Monday through Friday, 9:00 a.m. – 5:00 p.m. (Mountain Time)