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What do I do if my phone or tablet is lost/stolen?


If your mobile device is lost or stolen, no one can access your account information without your Login ID and Password. To prevent against someone accessing any of your information, we recommend the following security best practices:

  • Log off after using online or mobile banking.
  • Do no store your Login ID and Password in another app on your device.
  • Password protect your device and enable auto-lock.

You should consider contacting your wireless service provider to have your device deactivated, and wipe out all apps and data on that device.