Member Security

In an age where electronic delivery of information and finances is common practice, you can rely on ECCU to provide you with the highest level of protection. Our staff is thoroughly trained to ensure the safety and security of your information and assets, and our security system guards your data with technology that includes an identity verification feature. The result: 24/7 protection of your funds and identity.

Equifax Cybersecurity Incident

It was identified in September 2017 that approximately 200,000 credit cards among the 143 million records were potentially compromised in an Equifax Data breach. For more information on the recent Equifax security breach, you can visit Equifax's website. To help determine if your data has been exposed, use this link to enter your name and the last six digits of your social security number for an immediate assessment

Credit and Debit Card Fraud Protection

ECCU is committed to protecting our members' assets. Our fraud monitoring system screens card activity 24/7. To report a lost or stolen debit card, call 888.241.2510 domestically or 909.941.1398 internationally. To report a lost or stolen credit card, call 800.VISA.911 domestically or 727.570.4849 internationally.

Identity Theft & Phishing

ECCU will never request personal identification or account information from you via our website or through e-mail. If you receive any e-mail requesting this information, be suspicious, do not respond, and notify ECCU.

Do not open e-mail from financial institutions that you are not expecting to hear from or if you are not sure who sent the e-mail. Never provide your personal data, including your Social Security number, any account numbers or passwords, or other sensitive information over the phone or on the Internet unless you initiated the call.

If you fall victim to an attack, act immediately and place fraud alerts on all your credit accounts. Monitor your credit accounts and bank account statements closely. Finally, report any suspicious e-mails or phone calls to the Federal Trade Commission at www.ftccomplaintassistant.gov or by calling 1.877.IDTHEFT. Additional resources are available at www.ftc.gov/idtheft and www.ssa.gov/pubs/idtheft.htm.