Member Security

In an age where electronic delivery of information and finances is common practice, you can rely on ECCU to provide you with the highest level of protection. Our staff is thoroughly trained to ensure the safety and security of your information and assets, and our security system guards your data with technology that includes an identity verification feature. The result: 24/7 protection of your funds and identity.

Vishing Scam - Oct 2019

While no ECCU customers are reported to have received a fraud attempt, there is a widespread vishing scam targeting financial institution customers. Fraudsters are calling introducing themselves as a "Security Officer of a Bank" asking customers to confirm suspicious transactions on their accounts. Once they confirm the transactions are not valid, the imposter proceeds to “verify” the account by asking for login id, a Secure Access Code (SAC) from doing a forgot password, and debit card/pin information. t

ECCU representatives will never request online banking login credentials from you via our website, through e-mail, or over the phone. If you receive a request for this information, be suspicious, do not respond, and notify ECCU.

Credit and Debit Card Fraud Protection

ECCU is committed to protecting our members' assets. Our fraud monitoring system screens card activity 24/7. To report a lost or stolen debit card, call 888.241.2510 domestically or 909.941.1398 internationally. To report a lost or stolen credit card, call 800.VISA.911 domestically or 727.570.4849 internationally.

Identity Theft & Phishing

ECCU will never request personal identification or account information from you via our website or through e-mail. If you receive any e-mail requesting this information, be suspicious, do not respond, and notify ECCU.

Do not open e-mail from financial institutions that you are not expecting to hear from or if you are not sure who sent the e-mail. Never provide your personal data, including your Social Security number, any account numbers or passwords, or other sensitive information over the phone or on the Internet unless you initiated the call.

If you fall victim to an attack, act immediately and place fraud alerts on all your credit accounts. Monitor your credit accounts and bank account statements closely. Finally, report any suspicious e-mails or phone calls to the Federal Trade Commission at www.ftccomplaintassistant.gov or by calling 1.877.IDTHEFT. Additional resources are available at www.ftc.gov/idtheft and www.ssa.gov/pubs/idtheft.htm.