Welcome to AdelFi's Support Page
We are here to help you find a solution to your issue.
User Guides
Looking for some additional support in how to navigate our Online Banking Solutions? From individual wire transfers to wire transfers for organizations, below you can find the user guide needed to help you navigate your personal experience.
Frequently Watched Videos
Our how-to videos are here to help you get things done.
Making Wire & ACH Payments
Create and Control Your Budget
Create an ACH Rule
Looking for more videos?
AdelFi Will Never Call and Ask For Your Personal Information
Fraudsters may pose as AdelFi Credit Union team members trying to access your account and personal information. Even if the phone number looks like an AdelFi number, know we’ll never call, text, or email you asking for your personal information. If unsure, hang up or delete the text/email and contact us directly. your personal information is as valuable to us as it is to you. We take your privacy seriously and continuously strive to enhance our security measures to provide a safe banking experience.
Still need support?
Contact us. We are here to help.
Report a Lost or Stolen Card
Debit Card
Domestic - 800.634.3228
International - 909.941.1398
Credit Card
Domestic - 800.VISA.911
International - 727.570.4849
Holiday Hours
AdelFi will be closed and/or normal hours will be reduced in observance of the following holidays.
New Year's Day | January 1, 2024 |
|---|---|
Martin Luther King Jr.'s Birthday | January 15, 2024 |
Presidents' Day | February 19, 2024 |
Good Friday | March 29, 2024 |
Memorial Day | May 27, 2024 |
Juneteenth National Independence Day | June 19, 2024 |
Independence Day | July 4, 2024 |
Labor Day | September 2, 2024 |
Columbus Day | October 14, 2024 |
Veteran's Day | November 11, 2024 |
Thanksgiving Day✝ | November 24, 2024 |
Christmas Eve1 | December 24, 2024 |
Christmas✝ | December 25, 2024 |
New Year's Eve1 | December 31, 2024 |
* Offices close at 1:00p.m. (Pacific Standard Time)
Holidays falling on Sundays, the Federal Reserve observes the holiday on the proceeding Monday.
✝24/7 Support not available
Digital Banking Computer Requirements
Computer
Online banking is accessible on both MAC and Windows operating systems. We recommend the following for the best experience:
- Windows 7, 8.1, and 10
- MAC OS x 10.9-10.13
Online banking is supported on most major browsers. We recommend the following for the best experience:
- Microsoft Edge™ current version plus the previous two versions. Edge is not supported on MAC OS X 10.10
- Firefox® current version plus the previous two versions.
- Google Chrome™ current version plus the previous two versions.
- Apple Safari® current version plus the previous two versions. Safari is not supported on Windows.
- NOTE: For a more secure experience, AdelFi uses TLS 1.2 Security Protocol for online banking.
Desktop monitors can be any height but must have a width of at least 1300 pixels. Anything smaller will require you to scroll horizontally or side to side.
Mobile App
The AdelFi App for iPhone is compatible with iPhone, iPad and iPod touch devices with iOS 14.x. AdelFi recommends 15.x or later for the best experience.
The AdelFi App for Android is compatible with Android OS 8.x and later. AdelFi recommends 9.x or later for the best experience.
What type of mobile connection speed do I need?
Wi-Fi, 4G LTE, 5G.
Does it work with my phone or tablet to deposit a check?
Your device must have at least a 5-megapixel rear-facing camera with auto focus.
Fingerprint Login / Touch ID
Fingerprint Login is currently only available for login authentication on eligible Android devices. This is a free feature, pending the following operating system, hardware, and release requirements.
- Samsung Galaxy S7 or higher
- Nexus 7 or newer
- Google Pixel first generation or newer
Touch Authentication is currently only available for login authentication on eligible Apple iOS devices. This is a free feature, pending the following operating system, hardware and release requirements:
- iOS 10 or higher
- iPhone 5S/6/6 Plus or newer
- Latest generation iPad with Touch ID sensor
